Privacy Policy

What we collect

When you fill out a form or use chat on this site, we collect the information you enter: your name, phone number, email address, service address, project details, consent selection, and any message you write. We also collect the page and form used, submission time, referral source, campaign parameters and advertising click identifiers such as GCLID, GBRAID and WBRAID when present. These attribution values may be stored for the duration of your browser session. We do not collect payment information on this website.

Why we collect it

We use this information to respond to your inspection or service request, schedule and provide work, maintain project records, prevent spam, measure advertising performance, and follow up about your project. We do not sell or rent personal information or share it with third parties for their own marketing. The service providers described below process information for us.

Service providers

Running this site requires a small number of service providers who may process the data you submit:

• Cloudflare Pages — hosts this website and processes form submissions in transit.
• Cloudflare Web Analytics — collects anonymized, cookieless page-view data. No personally identifiable information is sent.
• Resend — delivers your form submission to our inbox by email.
• Google Analytics 4 — measures page views, interactions and campaign attribution. We configure forms so their field contents are not included in analytics events. You can opt out at tools.google.com/dlpage/gaoptout.
• Google Ads — measures conversions and campaign attribution. When enhanced conversion measurement is enabled, Google may process securely hashed first-party contact data under Google's applicable terms and privacy controls.
• Wisetack — if you apply for financing through the link on our financing page, Wisetack's own privacy policy governs that application.

Chat widget

The chat tool is built into this website. It activates only when you open it and sends the information you provide through the same Cloudflare form endpoint and email-delivery process used by our website forms. If we later enter the lead into a customer-management system, that provider processes the information for us rather than for its own marketing.

SMS program

If you opt in to text messages, CS Roofing Concepts may send you messages about your inspection request or project. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help. We do not share your phone number with third parties for their marketing purposes.

Retention

We keep lead and project records while responding to your request, providing services, administering warranties, maintaining business and tax records, resolving disputes, and meeting legal obligations. Retention depends on the type of record and the reason it is needed. When information is no longer reasonably necessary, we delete it or de-identify it.

Your choices and requests

You may ask to access, correct or delete personal information we maintain about you, or withdraw text-message consent, by emailing the address below. We may need to verify your identity before completing a request. Reply STOP to any text message to revoke text consent.

Contact

Questions about this policy: office@csroofingconcepts.com